Privacy Policy

Vael Check-In is a service of TS STUDIOS, LLC ("Vael," "we," "us"). This policy explains what we collect, why, and what we will never do with it.

What we collect

About the person receiving visits. Their name and preferred name, phone number, the time of day they like to be called, and the background their family shares with us so our companion can hold a real conversation — family names, hometown, working life, interests, and topics to avoid.

From the visits themselves. Recordings and transcripts of the daily calls, and the notes our system builds from them so the companion remembers what was said yesterday.

About the family member who subscribes. Name, email address, mobile phone number, and the record of consent described below.

Payment information. Handled entirely by our payment processor. We never see or store card numbers, and we never collect payment details by phone.

How we use it

To make the daily visits feel like a friend calling rather than a stranger, to write the short evening note we send the family, to deliver life story recordings the family has asked us to keep, and to operate and support the service. That is the whole list.

Text messages

If you provide your mobile number and consent, we send you a message describing how your relative's visit went. Message frequency is approximately 1 message per day, plus occasional service messages. Message and data rates may apply. Reply HELP for help or STOP to unsubscribe at any time. Opting out of text messages does not cancel the service; we will send your notes by email instead.

Mobile information — what we never do

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell, rent, or trade your phone number or your relative's. We do not buy phone number lists. We do not use conversations to advertise to you.

Who else sees the information

Only the service providers who make the service work — our telephone carrier, our voice platform, our payment processor, and our data storage — and only to the extent they need it to do their part. They are bound to protect it and may not use it for their own purposes. We may also disclose information if the law requires it, or if someone's life or safety is at genuine risk.

Recordings and life stories

Daily visits are recorded so the companion can remember. From time to time the visit may include a life story, and our companion asks the person plainly, in the moment, before keeping that recording. If they say no, nothing is kept. Life story recordings are shared with the family contact on the account and no one else.

Consent, and who gives it

We only visit where we're wanted. Before any calls begin, the subscribing family member confirms that their relative knows about and welcomes the visits. The person receiving visits may ask us to stop at any time, and we will — their wishes come before the subscriber's.

How long we keep things

For as long as the account is active, and for 90 days afterward. You may ask us to delete everything at any time by writing to hello@vael.care, and we will, except where we're required to keep records.

Your choices

Ask us what we hold, correct it, delete it, or stop the text messages. Write to hello@vael.care and a person will answer.

Children

This service is for adults. We do not knowingly collect information from anyone under 18.

What this service is not

Vael Check-In is companionship. It is not an emergency response service, not a medical service, and not a monitoring device. We do not diagnose, screen for, or detect any health condition.

Changes

If we change this policy we'll post the new version here with a new date, and tell subscribers if the change matters.

Contact

TS STUDIOS, LLC 522 W Riverside Ave Ste N, Spokane, WA 99201-0581 hello@vael.care (906) 270-0005